Read full Terms & Conditions here
FAQs
All orders including children's cups are hand-printed and made-to-order. Please allow around 10 days to receive your personalised order.
As a small business, I'm doing everything I can to make your orders quickly and safely. I hope the following information is useful:
Prints
Alphabet prints and bespoke letterpress photographic prints are supplied wrapped in tissue paper and include a complimentary signed and embossed certificate. For protection, they are sent in either a cardboard tube or a board envelope depending upon size.
Refunds and exchanges - for full details, please read our Terms & Conditions
Personalised Prints, in brief:
Due to the individual nature of personalised prints, we allow up to 2 hours from the time of your order for you to amend or cancel your order. After this time, we are unfortunately unable to offer a refund or exchange on any Personalised Prints purchased.
In the unlikely event that your order is out of stock, we'll offer an exchange for another product or a full refund.
Every effort is made to ensure that your goods will arrive in perfect condition. Please contact us within 24 hours of receiving your delivery if an item is damaged in transit. Photographs of any damaged goods may be required, as this will help with any insurance claims with Royal Mail. We are not responsible for return postage or for packages that do not reach us. Please ask for proof of postage if returning any items.
Refunds or exchanges will be made to you within 30 days. Refunds will be credited to the original method of payment.
As a small business, I'm doing everything I can to make your orders quickly and safely. I hope the following information is useful:
- 2-5 days is my usual turnaround time for making your order plus 3-4 days for delivery.
- Is your order a gift? I'll happily send your order directly to the recipient. Please provide shipping details at checkout.
- Would you like to include a gift message? I'm happy to include your message on a gift card. Gift messages can be added on each print's product page, or in the "Notes to Seller" box at checkout.
- If you're sending your order directly to a gift recipient, please let them know that it's on its way. Your telephone number and email address will be given to the courier, in case there are any issues during delivery.
- I never include any prices in my parcels!
Prints
Alphabet prints and bespoke letterpress photographic prints are supplied wrapped in tissue paper and include a complimentary signed and embossed certificate. For protection, they are sent in either a cardboard tube or a board envelope depending upon size.
Refunds and exchanges - for full details, please read our Terms & Conditions
Personalised Prints, in brief:
Due to the individual nature of personalised prints, we allow up to 2 hours from the time of your order for you to amend or cancel your order. After this time, we are unfortunately unable to offer a refund or exchange on any Personalised Prints purchased.
In the unlikely event that your order is out of stock, we'll offer an exchange for another product or a full refund.
Every effort is made to ensure that your goods will arrive in perfect condition. Please contact us within 24 hours of receiving your delivery if an item is damaged in transit. Photographs of any damaged goods may be required, as this will help with any insurance claims with Royal Mail. We are not responsible for return postage or for packages that do not reach us. Please ask for proof of postage if returning any items.
Refunds or exchanges will be made to you within 30 days. Refunds will be credited to the original method of payment.
Postage & delivery - price guide
All prices exclude delivery costs. All UK orders are dispatched using a tracked and signed for service by Royal Mail or a courier service. A signature will be required upon delivery.
For deliveries within the UK, price of postage for 1 print is £4.95. Both A4 and A3 prints are sent flat, ready to frame, in board envelopes. Orders are despatched as soon as possible but please allow up to 10-15 working days to receive your order.
For deliveries to most European countries including Switzerland, price of postage for A4 prints or for A3 prints is £6 for standard service or £10.50 for a Signed For service. Orders are despatched as soon as possible but please allow up to 28 working days (depending upon location) to receive your order.
For deliveries to the USA and Canada, price of postage per A4 print or A3 print is £8 for standard service or £12.15 for a Signed For service. Orders are despatched as soon as possible but please allow up to 28 working days (depending upon location) to receive your order.
For deliveries to all other parts of the world, please contact me for a quote for delivery costs before placing your order.
All prices exclude delivery costs. All UK orders are dispatched using a tracked and signed for service by Royal Mail or a courier service. A signature will be required upon delivery.
For deliveries within the UK, price of postage for 1 print is £4.95. Both A4 and A3 prints are sent flat, ready to frame, in board envelopes. Orders are despatched as soon as possible but please allow up to 10-15 working days to receive your order.
For deliveries to most European countries including Switzerland, price of postage for A4 prints or for A3 prints is £6 for standard service or £10.50 for a Signed For service. Orders are despatched as soon as possible but please allow up to 28 working days (depending upon location) to receive your order.
For deliveries to the USA and Canada, price of postage per A4 print or A3 print is £8 for standard service or £12.15 for a Signed For service. Orders are despatched as soon as possible but please allow up to 28 working days (depending upon location) to receive your order.
For deliveries to all other parts of the world, please contact me for a quote for delivery costs before placing your order.
Framing
All of Jo's prints are designed to fit standard frames such as Ikea's Ribba range or Micasa's Galleria range (available in Switzerland).
Payment
All credit card payments are processed through Stripe, the completely secure, online payment processor. All major debit and credit cards are accepted and you don’t have to have a Stripe account to make a payment. We also accept PayPal. For more information about PayPal, please visit www.paypal.co.uk.
We keep no record of any of your credit card details.
All of Jo's prints are designed to fit standard frames such as Ikea's Ribba range or Micasa's Galleria range (available in Switzerland).
Payment
All credit card payments are processed through Stripe, the completely secure, online payment processor. All major debit and credit cards are accepted and you don’t have to have a Stripe account to make a payment. We also accept PayPal. For more information about PayPal, please visit www.paypal.co.uk.
We keep no record of any of your credit card details.