FAQs
Please allow around 10 days to receive your personalised order.
All orders including children's cups are hand-printed and made-to-order.
All orders including children's cups are hand-printed and made-to-order.
- 2-5 days is my usual turnaround time for making your order plus 3-4 days for delivery.
- Click & Collect - I'm unable to offer this service. All orders are despatched using Royal Mail's Signed For Service.
- Sending a gift? I'll happily send your order directly to the recipient. Please provide shipping details at checkout.
- Gift messages: I'm happy to include your message on a gift card. Complimentary gift messages can be added on each print's product page. Gift messages aren't included for cups or money boxes.
- I never include any prices in my parcels!
Postage & delivery
All prices exclude delivery costs. All UK orders are dispatched using Royal Mail's Signed For service. Please note that this isn't a fully tracked service. A signature will be required upon delivery.
For UK deliveries, price of postage is £4.95. Both A4 and A3 prints are sent flat, ready to frame, in board envelopes. Orders are despatched as soon as possible but please allow up to 10-15 working days to receive your order.
For deliveries to other parts of the world, please contact me for a quote for delivery costs before placing your order.
All prices exclude delivery costs. All UK orders are dispatched using Royal Mail's Signed For service. Please note that this isn't a fully tracked service. A signature will be required upon delivery.
For UK deliveries, price of postage is £4.95. Both A4 and A3 prints are sent flat, ready to frame, in board envelopes. Orders are despatched as soon as possible but please allow up to 10-15 working days to receive your order.
For deliveries to other parts of the world, please contact me for a quote for delivery costs before placing your order.
Prints
Alphabet prints and bespoke letterpress photographic prints are supplied wrapped in tissue paper and include a complimentary signed and embossed certificate. For protection, they are sent in either a cardboard tube or a board envelope depending upon size.
Framing
All of Jo's prints are designed to fit standard frames such as Ikea's Ribba or Hovsta ranges or Micasa's Galleria range (available in Switzerland).
Refunds and exchanges - for full details, please read our Terms & Conditions
Personalised Prints, in brief:
Due to the individual nature of personalised prints, we allow up to 2 hours from the time of your order for you to amend or cancel your order. After this time, we are unfortunately unable to offer a refund or exchange on any Personalised Prints purchased.
In the unlikely event that your order is out of stock, we'll offer an exchange for another product or a full refund.
Every effort is made to ensure that your goods will arrive in perfect condition. Please contact us within 24 hours of receiving your delivery if an item is damaged in transit. Photographs of any damaged goods may be required, as this will help with any insurance claims with Royal Mail. We are not responsible for return postage or for packages that do not reach us. Please ask for proof of postage if returning any items.
Refunds or exchanges will be made to you within 30 days. Refunds will be credited to the original method of payment.
Alphabet prints and bespoke letterpress photographic prints are supplied wrapped in tissue paper and include a complimentary signed and embossed certificate. For protection, they are sent in either a cardboard tube or a board envelope depending upon size.
Framing
All of Jo's prints are designed to fit standard frames such as Ikea's Ribba or Hovsta ranges or Micasa's Galleria range (available in Switzerland).
Refunds and exchanges - for full details, please read our Terms & Conditions
Personalised Prints, in brief:
Due to the individual nature of personalised prints, we allow up to 2 hours from the time of your order for you to amend or cancel your order. After this time, we are unfortunately unable to offer a refund or exchange on any Personalised Prints purchased.
In the unlikely event that your order is out of stock, we'll offer an exchange for another product or a full refund.
Every effort is made to ensure that your goods will arrive in perfect condition. Please contact us within 24 hours of receiving your delivery if an item is damaged in transit. Photographs of any damaged goods may be required, as this will help with any insurance claims with Royal Mail. We are not responsible for return postage or for packages that do not reach us. Please ask for proof of postage if returning any items.
Refunds or exchanges will be made to you within 30 days. Refunds will be credited to the original method of payment.
Payment
All credit card payments are processed through Stripe, the completely secure, online payment processor. All major debit and credit cards are accepted and you don’t have to have a Stripe account to make a payment. We also accept PayPal. For more information about PayPal, please visit www.paypal.co.uk.
We keep no record of any of your credit card details.
All credit card payments are processed through Stripe, the completely secure, online payment processor. All major debit and credit cards are accepted and you don’t have to have a Stripe account to make a payment. We also accept PayPal. For more information about PayPal, please visit www.paypal.co.uk.
We keep no record of any of your credit card details.
Read full Terms & Conditions here